FAQs / CONTACT US

FAQs

When is packet pickup?

Packet pickup will be on Thursday, May 2 and Friday, May 3 (time and location TBD). There is no race day packet pickup so be sure to either have your packet mailed or attend one of the packet pickup days. 

When and where is the race?

The race will start at 8:30 a.m. The race location is at Montrose Harbor (400 W Montrose Harbor Drive, Chicago, IL 60640. 

Where is parking?

Limited free parking is available on Montrose Avenue.  Paid parking options are at the Pay & Display lots at Montrose Harbor, Wilson, and Foster beach entrances. The event is located at Montrose Harbor–Grove 16, 400 W. Montrose Harbor Drive, Chicago IL 60640. 

Is there gear check?

Yes, there will be gear check the morning of the event. 

Can I add packet mailing after I register?

Yes, you can add packet mailing after you register up to 2 weeks prior to race day. To add packet mailing after you have registered: 

  • Login to your EnMotive account 
  • Once logged in, click Registrations on the black toolbar on the left 
  • Click the three dots in the upper right corner of your registration and select ‘View Registration’  
  • Scroll down and select Packet Mailing and add to your registration 
Can I get a refund if I register but don’t run?

No refunds under any circumstances, including event cancellation or postponement. We spend all the money we receive from runners on preparing for each event in advance, from buying all the shirts and medals to paying for business operations, including our employees’ salaries. This means that if an event is canceled or postponed because of weather, pandemics, or other forces beyond our control, we won’t be able to provide refunds. In these rare situations, we’ll convert the race to a virtual one and mail you your full race goodie bag. 

Can I switch distances?

Yes, you switch distances after you register. To change distances: 

  • Login to your EnMotive account 
  • Once logged in, click Registrations on the black toolbar on the left 
  • Click the three dots in the upper right corner of your registration and select ‘View Registration’  
  • Click edit next to category and make your selection. You will not be refunded if going down in distances and you will be charged the difference if going up.  
    Can I change my shirt size?

    Yes, you can change your size after you register. To change sizes: 

    • Login to your EnMotive account 
    • Once logged in, click Registrations on the black toolbar on the left 
    • Click the three dots in the upper right corner of your registration and select ‘View Registration’  
    • Click edit next to products and make your selection.  
      Where can I check to see if I’m registered?

      Click this link to see if you are registered.  

        What are the AWD (athletes with disabilities) guidelines and event rules?

        Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles. To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact awd@venturesendurance.com. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing awd@venturesendurance.com. Ventures Endurance Athletes with Disabilities Event Rules can be found here. 

          Who should I email for press inquiries?

          Contact our team at pr@gannett.com!

            CONTACT US

            If you have any questions about the Cinco de Miler, please email us at info@cincodemiler.com

            For customer service inquiries, contact our team at  info@cincodemiler.com. For press inquiries, contact our team at pr@gannett.com.