Cinco de Miler FAQ’s & Contact
Where can I check my registration? Where do I log virtual run results? Find the answers to these questions and more on the Cinco de Miler 5-Mile Run FAQ page.
Be sure to read the entire race details page in addition to this FAQ to make sure you have all the necessary info about the Cinco de Miler run!
Live Event FAQs
Where can I check to see if I'm registered?
You can check online.
How do I update my registration info?
Can I transfer my registration (bib) to another person?
To Transfer Your Registration to Another Runner:
- The original runner must log into their Enmotive account and scroll down to find their existing race registration under “Current and Upcoming Events.”
- Click the blue “Actions” button to the right of the race name, and then “Transfer Registration.”
- Enter the new runner’s email address to begin the transfer process.
- The new runner will then receive an email from Enmotive with a link to complete the transfer.
- After clicking the transfer link in the Enmotive email, scroll down to click the green “Accept transfer” button.
- Complete the registration process, and pay the $10 transfer fee.
- Once completed, the new runner will receive an email confirmation, and the original runner will receive an email confirming their registration has been cancelled.
If the transaction is not completed by the new runner within 48 hours of the email sent, the transfer request is cancelled, and the registration will remain in the original runner’s name.
Can I transfer to another race?
Yes! You can transfer to another Run This Town race. To transfer your entry to another event, simply follow these steps:
- Log into your Enmotive account and scroll down to find your race registration under “Current and Upcoming Events.”
- Click the blue “Actions” button to the right of the race name, and then “Defer to Another Event.”
- Locate your desired event location in the dropdown menu, then click ‘Search.’
- From there, click your desired race category, then follow the onscreen prompts. Once you complete payment, you’re all set and your new registration will appear in your account!
All event transfers incur a $10 fee plus the cost difference of the new race category you choose. If your new event category is cheaper than your current category, you will not be refunded the difference in cost.
What is your refund policy?
All sales are final. No refunds will be given, unless you are registered for a live race and the live race is cancelled by the event organizer, in which case refunds will be given in accordance with the policy outlined in the FAQ titled What happens if the event is cancelled?. A date or venue change is not a cancellation.
Can I register on race day?
No, race day registration will not be available. In the unlikely event that the race isn’t sold out, you can still register online until 12:00 p.m. on Friday, May 3 and in-person until packet pick up ends on Friday, May 3.
When and where is packet pick up?
Packet pickup will be held at Fleet Feet Lincoln Square located at 4762 N. Lincoln Ave, Chicago IL 60625 on Thursday, May, 2nd from 12:00 p.m. – 7:00 p.m. and Friday, May 3rd from 11:00 a.m. – 7:00 p.m.
Can someone else pick up my packet for me?
Yes! If someone is picking up your packet, please ensure they have either your confirmation email or a picture of your photo ID (a picture on your phone works great!).
Can I run with my dog or baby stroller?
Unfortunately, no. There will be too many runners to add dogs and strollers into the mix.
Can I check in my gear?
Yes. There will be a Gear Check station located in the fiesta, pre-race. Any gear checked must be in the clear plastic bag you are given at packet pick up.
How do I get my free race photos?
We will have professional photographers on the course and at the finish line taking pictures. We will send notifications to all participants immediately after the event with instructions on how to access your free race photos.
What are the AWD (athletes with disabilities) guidelines and event rules?
Ventures Endurance happily welcomes all athletes to participate in our events. Athletes with Disabilities (AWD) include, but are not limited to the flowing athletes, Blade Runners, Visually Impaired Runners, Adaptive / Guided Runners, Pushed Athletes, Push Rim, Racing Chair and Hand Cycles.
To participate as an AWD athlete you must notify the Race Director of your participation a minimum of 20 days in advance. This allows our staff to ensure the safety and security of each athlete on the course prepare the ES (early starters) corral for athletes. To ensure your spot and be approved as an AWD participant please contact email@example.com. Should there be a duo team, a coupon code may be provided for the pusher/coach by emailing firstname.lastname@example.org.
Who should I email for press inquiries?
Contact our team at email@example.com!
Virtual Event FAQs
Where can I run/walk?
Anywhere! This is your virtual run, and we want you to complete it wherever and whenever you want between April 29-June 4. Sidewalks, trails, and treadmills are all fair game. Want to make this a family run or walk with a stroller or your miniature schnauzer Sprinkles? Now’s the chance! Make the race you want.
Where can I run/walk?
What items are included with the Cinco de Miler Virtual Run?
The Cinco de Miler Virtual Run includes a commemorative short sleeve tech tee and iconic bottle opener medal, plus a virtual bib!
When do I need to complete my run?
You can complete your run anytime between April 24th and June 5th. Once you complete your run, you can log your results online. After that, you can download your Finisher’s Certificate, see how you rank on our active leaderboard, and upload photos to share with fellow participants. To receive a Finisher’s Certificate, your run must be completed and logged by June 5th.
How do I track my distance and time?
For the Virtual Run, we accept results on the honor system, but the most accurate tracking is typically via a device with GPS tracking.
How do I log my results?
After you’ve completed your run, click the Log Result button on your Virtual Run registration to enter your time. Once you’ve entered your run time, click the Finisher Certificate button to download your personalized Finisher Certificate.
When will my packet ship?
Race packets for the virtual run will begin to ship within 1-2 weeks of the live event.
Do I need to submit results to get a medal?
No. Your medal will be mailed to you with your packet after you register!
Do you ship internationally?
The Cinco de Miler Virtual Run is currently available only for addresses within the United States, including Alaska and Hawaii*.
*Shipments to Alaska and Hawaii will incur an additional shipping fee.
What do I do if my goodie bag doesn’t fit? Can I swap it?
We do not offer any size exchanges post packet shipment. All changes to sizes need to be made prior to confirming registration. We highly recommend that all participants take care to view the sizing chart to order the correct size.
Still Have Questions?
The answers to 99.9% of the questions we get asked every day are already on this awesome website, which means you’ll find an answer much quicker here than by emailing us and waiting a few days for a response! Of course, if you’ve read every word on this site and still can’t find the answer, shoot us an email and we’ll respond as soon as we can!